The annual ICT4D Conferences have proven to be an invaluable opportunity for NGOs, private sector organizations, universities, governmental agencies and foundations to share their experience in using ICT to increase the impact of development programs and to learn from each other.  In 2016, 715 individuals from 76 countries and 301 private sector and public sector and civil society explored the ways to harness the full power of digital solutions to achieve the United Nations’ Sustainable Development Goals.  Our thanks to Accenture, Catholic Relief Services, Esri, Hewlett Packard Enterprise, iMerit Technology Services, Inmarsat, IS Solutions, Making All Voices Count, Mercy Corps, Microsoft, NetHope, Oxfam, Pandexio, Qualcom Wireless Reach, RTI International, SimbaNet and World Vision for making that possible.

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Tuesday, May 17 • 16:00 - 16:45
Digital Tools for Analog Rights: My Voice Platform LIMITED

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Limited Capacity seats available

Even when citizens have a right to basic services such as healthcare or education, they often receive substandard services or none at all. The spread of digital tools and widespread (and increasing) access to mobile and internet connectivity present exciting new opportunities to improve the delivery of public services by amplifying citizen voice.

In this session, Reboot will discuss an open source tool that we built and piloted, along with an accompanying programmatic intervention, in rural Nigeria. We will share stories of how our user-centered design approach to developing and implementing the tool led to real-life impact, and we will offer a vision for how we hope to collaborate with others in adapting and scaling to improve public service delivery worldwide.

Reboot designed and first implemented My Voice first in rural Nigeria, but this flexible tool is ripe for adaptation and scaling to many different sectors and geographic contexts. We hope that the discussion inspires attendees to think about how they might use their own technology skills, networks, and own experiences to further the use of communications technology to improve analog service delivery experiences. In short, how might we convert the expansion of digital rights and digital access into improvements in the "analog" delivery of basic human services?


Zack Brisson

Principal, Reboot
Zack Brisson is a founder & principal at Reboot, a social enterprise dedicated to inclusive development and accountable governance. A practicing theorist, Zack has extensive experience bringing community-driven approaches to policymaking, program design, and implementation. At Reboot... Read More →

Tuesday May 17, 2016 16:00 - 16:45 EAT
Giraffe 257