The annual ICT4D Conferences have proven to be an invaluable opportunity for NGOs, private sector organizations, universities, governmental agencies and foundations to share their experience in using ICT to increase the impact of development programs and to learn from each other.  In 2016, 715 individuals from 76 countries and 301 private sector and public sector and civil society explored the ways to harness the full power of digital solutions to achieve the United Nations’ Sustainable Development Goals.  Our thanks to Accenture, Catholic Relief Services, Esri, Hewlett Packard Enterprise, iMerit Technology Services, Inmarsat, IS Solutions, Making All Voices Count, Mercy Corps, Microsoft, NetHope, Oxfam, Pandexio, Qualcom Wireless Reach, RTI International, SimbaNet and World Vision for making that possible.

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Thursday, May 19 • 11:30 - 13:00
When Digital Services Need a Human Touch (1.5 Hours) LIMITED

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Limited Capacity seats available

The Mercy Corps AgriFin Mobile program partners with private sector partners in Indonesia, Zimbabwe and Uganda. Working with the private sector, the program intends to demonstrate that it is possible to provide sustainable, cost effective digital financial and rural advisory services to smallholder farmers.

The program has been operating since 2012 and one of the key learnings from the first three years of the program, is the importance of human interaction when introducing digital services and products. AgrFin Mobile has taken different approaches in each country it operates; in Indonesia it has partnered with the banking sector, in Uganda it has worked with third party service providers, and in Zimbabwe it has partnered with the leading MNO, Econet.

While the environment for reaching smallholder farmers has varied in each country and with each business model, one thing that has been consistent is the need for people spending the time and energy to introduce digital products and services to smallholder farmers.


Trey Waters

AgriFin Mobile Program Director, Mercy Corps
Trey Waters of Mercy Corps - Director of the AgriFin Mobile Program and panel facilitator

avatar for Andi Ikhwan

Andi Ikhwan

Agriculture and Financial Services Program Director, Mercy Corps Indonesia
Andi Ikhwan is the Agriculture and Financial Services Program Director at Mercy Corps Indonesia. Andi is an access-to-finance expert with 16 years’ experience supporting the financial services sector and diverse stakeholders in Indonesia. Joining Mercy Corps Indonesia in mid-2008... Read More →

Godwin Mashiri

General Manager, Econet
Having studied and specialized in insurance, Godwin has experience working in short-term insurance, medical and life assurance and microinsurance. Godwin has been instrumental in the development and rollout of multiple microinsurance and financial inclusion products throughout Zimbabwe... Read More →
avatar for Jenny Rafanomenzana

Jenny Rafanomenzana

CEO, TruTrade

Thursday May 19, 2016 11:30 - 13:00 EAT
Giraffe 208

Attendees (7)