The annual ICT4D Conferences have proven to be an invaluable opportunity for NGOs, private sector organizations, universities, governmental agencies and foundations to share their experience in using ICT to increase the impact of development programs and to learn from each other.  In 2016, 715 individuals from 76 countries and 301 private sector and public sector and civil society explored the ways to harness the full power of digital solutions to achieve the United Nations’ Sustainable Development Goals.  Our thanks to Accenture, Catholic Relief Services, Esri, Hewlett Packard Enterprise, iMerit Technology Services, Inmarsat, IS Solutions, Making All Voices Count, Mercy Corps, Microsoft, NetHope, Oxfam, Pandexio, Qualcom Wireless Reach, RTI International, SimbaNet and World Vision for making that possible.

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Thursday, May 19 • 10:45 - 11:30
Lessons Learned in the Implementation and Scale of the Health Enablement and Learning Platform (HELP) Mobile Solution LIMITED

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Limited Capacity seats available

Developing countries are facing a severe shortage and significant skills gap of frontline health workers; Community Health Workers (CHWs) are essential to fill the gap. Building their capacity through training & empowerment strengthens the health system from the ground up. A cross-sectorial partnership comprising Amref Health Africa, Mezzanine, Accenture, M-PESA Foundation, Safaricom and the Kenya Ministry of Health (MOH) built a mobile phone-based tool, the Health Enablement and Learning Platform (HELP), to train and empower CHWs flexibly using their mobile device. The tool has been used for 3 years to offer continuous support in community health service delivery through access to peer collaboration tools, refresher training and strengthened supervision to over 3000 CHWs. To date, over 8,000,000 SMSes and 80,000 audio files of MOH approved learning content have been delivered to the CHWs. 85% of those enrolled on training complete on time with a performance of 90% in the inbuilt quizzes. There is reduced attrition, greater commitment in community health work and healthier communities. The project is in Phase II and defining the growth plan into a social enterprise. Different capacities are required in the design and deployment of the solution; it must be designed with scale in mind; a good understanding of the end user, technology infrastructure and general mHealth environment to ensure that the solution responds to the local need with flexibility to support advancing technology and environments. A 'Bring Your Own Device' approach ensures sustainability and scale of the solution; Ownership of the solution by the stakeholder's enables the developers maintain a lean team internally with reliance on the stakeholders on the ground for scale.

avatar for Jackline Kiarie

Jackline Kiarie

Project Delivery Lead, Amref Health Africa
Jackie is the project lead for HELP, an innovative mLearning product, that has trained over 3,000 Community Health Workers across Kenya with ambitious plans to grow across all of Africa. She has over 10 years’ experience in the NGO and international development sector working with... Read More →

Thursday May 19, 2016 10:45 - 11:30 EAT
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