The annual ICT4D Conferences have proven to be an invaluable opportunity for NGOs, private sector organizations, universities, governmental agencies and foundations to share their experience in using ICT to increase the impact of development programs and to learn from each other.  In 2016, 715 individuals from 76 countries and 301 private sector and public sector and civil society explored the ways to harness the full power of digital solutions to achieve the United Nations’ Sustainable Development Goals.  Our thanks to Accenture, Catholic Relief Services, Esri, Hewlett Packard Enterprise, iMerit Technology Services, Inmarsat, IS Solutions, Making All Voices Count, Mercy Corps, Microsoft, NetHope, Oxfam, Pandexio, Qualcom Wireless Reach, RTI International, SimbaNet and World Vision for making that possible.

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Tuesday, May 17 • 12:15 - 13:00
Health Center by Phone: An Innovation for Achieving SDGs LIMITED

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Limited Capacity seats available

In Malawi, a woman has a one in 34 chance of dying during childbirth and 3% of newborns die in their first month. Facing a lack of access to reliable health information, long travel distances to health facilities and other barriers, women and caregivers of children may delay or avoid seeking care. Knowing when and where to go are critical to improving reproductive, maternal, neonatal and child health (RMNCH) outcomes.
To achieve Sustainable Development Goal 3, the health information gap must be addressed. Designed to improve information availability and appropriate care-seeking behavior, VillageReach, Airtel Malawi, and the Malawi Ministry of Health (MoH) operate Chipatala cha pa Foni (CCPF) or Health Center by Phone. CCPF has two main components:
1. A toll-free hotline staffed with health workers providing health information and advice.
2. A "tips and reminders" mobile messaging service providing weekly messages tailored to the client's week of pregnancy or a child's age.

CCPF has a statistically significant impact on MNCH knowledge and behavior. CCPF users show improvements in use of antenatal care within the first trimester, bed nets during pregnancy, early initiation of breastfeeding, and knowledge of healthy behaviors during pregnancy, such as avoiding harmful medicines. CCPF users trust the service and cite the ability to access health information from home, saving time, and saving travel costs, as key benefits.

CCPF recently merged with Airtel Malawi's Dial-A-Doc program to form Airtel CCPF, a zero-rated service providing health information and advice beyond RMNCH with physician triage ability. CCPF is now available in eight of Malawi's 28 districts. Under direction of the MoH, CCPF is expected to scale nationally by the end of 2017.


Zachariah Jezman

mHealth Programme Manager, VillageReach
Zachariah Jezman is the mHealth Programme Manager for VillageReach Malawi. He heads a Health Centre by phone service and mNutrition, a content development project. He is a member of the Reproductive and Maternal Health and mHealth Technical Working Groups of Malawi. Previously, he... Read More →

Tuesday May 17, 2016 12:15 - 13:00 EAT
Giraffe 202