The annual ICT4D Conferences have proven to be an invaluable opportunity for NGOs, private sector organizations, universities, governmental agencies and foundations to share their experience in using ICT to increase the impact of development programs and to learn from each other.  In 2016, 715 individuals from 76 countries and 301 private sector and public sector and civil society explored the ways to harness the full power of digital solutions to achieve the United Nations’ Sustainable Development Goals.  Our thanks to Accenture, Catholic Relief Services, Esri, Hewlett Packard Enterprise, iMerit Technology Services, Inmarsat, IS Solutions, Making All Voices Count, Mercy Corps, Microsoft, NetHope, Oxfam, Pandexio, Qualcom Wireless Reach, RTI International, SimbaNet and World Vision for making that possible.

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Wednesday, May 18 • 13:50 - 14:55
More Voices, More Choices: Using Interactive Voice Response (IVR) for Engagement FULL

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Real-time data collection. Toll-free information hotlines. On-demand reporting mechanisms. What do these tools have in common? They all rely on Interactive Voice Response (IVR) technology to facilitate two-way communication with basic phones, instantly crossing barriers of language, literacy and logistics. VOTO Mobile, a fast growing social enterprise headquartered in Ghana, enables organizations anywhere in the world to use a combination of mobile technologies such IVR, SMS and USSD to design, pilot and scale behavior change campaigns, national level research, massive content libraries, interactive media programs and toll-free hotlines across multiple sectors.
The ability for practitioners to transcend these barriers to engage in meaningful two-way conversations with end-beneficiaries is becoming increasingly important for enabling impact, particularly in the context of achieving SDGs. This workshop will take audience through the potentials of IVR through case studies and use cases from organizations including the World Bank, UNICEF, HNI, FHI360 etc. and will guide them on how to build an IVR program on the VOTO platform in minutes by setting up their own demo. The training will also discuss methodologies to optimize mobile engagement rates and will enable audience to think through enhancing their programs by adopting IVR for increased interaction with their beneficiaries.

avatar for Neema Iyer

Neema Iyer

Regional Director of Programs, VOTO Mobile
Neema is the Regional Director of Programs for East Africa at VOTO Mobile. She works with various partners to design and implement M4D projects across health, agriculture, governance, energy and education, using interactive mobile technologies such as SMS, IVR and USSD. With a background... Read More →

Wednesday May 18, 2016 13:50 - 14:55 EAT
Jambo Conference Centre E